Frequently Asked Questions
Yes, we ship our jewelry by trusted carriers such as DHL (international delivery) or OMNIVA (inside Estonia). All our shipments are fully insured by the transport company.
As soon as we receive your payment, we start processing your order. The estimated time before shipping is around 3-5 working days. Shipping time varies depending on method and location.
No. We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free.
You will receive email notifications from us when the order has been placed, when we have received your payment and when the order is sent to shipment or is ready for you to pick it up at our location.
The gold for jewelry consists of pure gold and alloy. In 18karat gold (18K) contain 750/1000 pure gold, and 14karat gold (14K) contain 585/1000 pure gold.
If the model that you wish is made of another karat or color of gold, please mention it as description on your order sheet or contact us. Then we send you the estimate price and date of shipment for your order.
Yes. You can recycle your old gold for new one. Although we do not take in your old gold as scrap value, we recycle properly your old gold for casting to make your new jewelry. In order to ensure safety for your gold, we offer this service only in our central shop.
Yes. If you wish to use another quality of diamond for the center stone, we will gladly accept it. Please mention it as description when ordering the product on the order page or contact us here. We will then send you the estimated price and date of shipment for your order.
Please visit Jewelry Care section for more information.